Carolyne Ajuoga

Provided Level-2/3 technical support and troubleshooting for complex network faults, collaborating with customers and NOC teams to resolve critical issues.

Proactively identified and resolved network bottlenecks through in-depth log and alarm analysis, significantly improving network stability and uptime.

Coordinated with NOC, service provisioning, and sales teams to deliver network services, consistently meeting or exceeding SLA requirements.

Managed high-priority incidents effectively during on-call rotations, ensuring minimal network downtime during critical periods.

Enhanced team efficiency and knowledge sharing by developing and documenting standard operating procedures, diagrams, and training materials.

Exceeded SLA standards for response times and problem resolution by quickly diagnosing and resolving first-time tickets, enhancing customer satisfaction.

Managed and monitored critical network infrastructure, including GPON, SDH, Core/IP-MPLS, and 4G RAN, using systems like SolarWinds and ECI STMS for optimal performance.

Provided comprehensive first-level network support, diagnosing faults and implementing effective mitigation measures for both customer and network-facing issues.

Coordinated with internal teams (Monitoring, Service Provisioning, Sales) to deliver seamless network services, consistently meeting or surpassing SLA requirements.

Generated graphical reports to visualize network performance and uptime, enhancing management visibility and strategic decision-making.

Provisioning/ configuring of new commissioned links

Successfully installed and maintained UHF antennas, significantly improving communication between airplanes and air towers.

Conducted weekly inspections of VOR systems, ensuring accuracy and reliability in aircraft navigation critical for en-route flight phases.

Automated the compilation of daily reports, streamlining the billing process for flight plans and improving efficiency.

Gained hands-on experience configuring Communication, Navigation, and Surveillance (CNS) systems and interacting with various radar and Navigation Aids (NAVAID).